Accor has appointed Sara Glenn and Benjamin Cadwell as COOs, North and Central America.
The move reinforces the group’s commitment to invest in world-class leadership and build a solid future for Accor in the region, according to the company.
In their new roles, Glenn and Cadwell are responsible for improving operational execution, improving financial results and customer satisfaction, and creating long-term value for partners and owners during a period of growth and expansion for Accor in North and Central America. Glenn is responsible for all hotels in Canada, Mexico, Central America and the Caribbean, while Cadwell oversees all US properties. Both will also be part of the Accor North & Central America general management team and the CODIR (Executive Committee).
“Drawing on a wealth of experience and experience in owning and managing the company’s assets, Ben and Sara bring to their new roles an owner-centered mindset and approach, which s ‘will prove essential to Accor’s growth and long-term success in this region, ”said Heather McCrory, CEO of Accor North and Central America. “They are uniquely positioned, alongside our talented hub and hotel operations teams, to take our strategic roadmap to the next level, optimizing performance and bringing value to our hotel portfolio by rapid growth. “
Both have dedicated their careers to the hospitality industry, cultivating significant knowledge and expertise in financial and operational oversight, investment analysis, and M&A management for hotels and resorts.
Glenn most recently served as SVP, Operations for Accor North & Central America, where she played a pivotal role in driving operational performance and excellence, particularly in the region’s recovery path. Prior to joining Accor, she was Executive Vice President, Asset Management, InnVest Hotels, overseeing a portfolio of over 100 hotels across a variety of brands and market classes in Canada. In addition, she co-founded Whetstone Partners, a hospitality and asset management consulting firm, and has also held executive positions at Fairmont Raffles Hotels International, Westmont Hospitality Group, Horwath Consultants and Delta Hotels & Resorts.
Cadwell joined Accor from Kingdom Hotel Investments, where, as Executive Vice President, Asset and Investment Management, he oversaw Kingdom’s luxury hospitality investment platform, including its assets from trophy hotels, as well as its investments in Accor and Four Seasons Hotels & Resorts. . During his 16-year tenure at Kingdom, he was involved in transactional and asset management assignments for over 20 investments in luxury and high-end hotels in North America, Europe, Africa and in Asia, as well as investments in Kingdom hotel management companies.
He was instrumental in the sale of $ 3.3 billion from Fairmont Raffles Hotels International and $ 600 million from Mövenpick Hotels & Resorts, both to Accor. Cadwell began his career with the Hospitality Advisory Services group of Ernst & Young and was previously a member of the board of directors of Four Seasons Hotels & Resorts, as well as Mövenpick Hotels & Resorts.